Frequently Asked Questions

Our mailing address is P.O. Box 436709 Louisville, KY 40253-6709. Our toll-free number is 855.770.1225.

What is Taylor Law?

We are a law firm hired by SquareTwo Financial and its subsidiaries to resolve your consumer or commercial debt. We want to work with you to create a payment solution that is appropriate for your unique financial situation. If you have received a letter or phone call from our office, we invite you to contact us today so we can help you resolve your account.

What is CACH or CACV of Colorado

CACH, LLC, CACV of Colorado, LLC or one of SquareTwo Financial’s other subsidiaries, now owns your debt. This subsidiary has purchased your debt from your prior creditor. In other words, your account is no longer owed to your prior creditor. You are still responsible for your debt, but now you owe the subsidiary the money needed to resolve your unsettled financial obligation.

If I didn’t borrow the money from CACH, LLC, CACV of Colorado, LLC in the first place, why should I pay you?

CACH, LLC, CACV of Colorado, LLC has purchased and now owns your debt. You now you owe CACH, LLC, CACV of Colorado, LLC.

How can I pay my outstanding debt?

There are many ways to pay your outstanding account. To make a payment online, please visit our payment portal. If you prefer to call, please call the toll-free phone number listed above. If you prefer not to speak with anyone, you may also mail a check to the address listed on the Contact Us page.

How do I find my account number?

Your account number is listed on the letter you received from us.

I can’t pay the whole balance right now. Can I pay over time?

Please log in to your account on our payment portal to view your account and for more information, or call us to work with one of our representatives. We may be able to create an appropriate payment plan that fits your financial situation.

I’ve already paid this debt to the company that used to own my account. Who should I call to resolve this issue, you or the company that I paid?

Please contact our office directly as soon as possible so we can investigate and respond to you in a timely manner.

What payment methods do you accept?

Please log in to your account on our payment portal, or call the toll-free phone number, for information regarding your payment method options.

You contacted my family member about a debt that they owe. Can I act on their behalf to resolve this issue?

Yes. But, we will need advance authorization from your family member before we can speak to you about the account.

What if I’m unable to pay my debt right now?

Please contact us by phone or log in to our payment portal and we may be able to create a reasonable payment plan that fits your financial situation.

I’ve paid my debt, why do collectors continue to contact me?

Please call our toll-free phone number to speak with one of our representatives right away.

This communication is from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose. We are engaged in the collection of consumer and commercial debt. The information in these FAQs is offered for informational purposes only and does not constitute legal advice.

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